Combating Homelessness, Creating Opportunities, Promoting Change

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New report released on developing staff support

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Fulfilling Lives have collaborated with Stopover, a Brighton-based service supporting young women who are homeless or at risk of homelessness , to evaluate the impact of staff support initiatives. They wanted to explore the ways in which accommodation- based services could strengthen service delivery through the use of Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE).

Stopover’s client base includes individuals with multiple and complex needs (‘MCN’). Client facing roles with clients who have MCN are recognised as being particularly challenging, and in need of multiple forms of workplace support. As such the project is on a journey to find new ways to help staff feel supported in their day-to-day work.

Fulfilling Lives provided monitoring and evidence gathering support to Stopover before, during and after new PIE and TIC initiatives were implemented to track the impact of these interventions. The evaluation report below provides a brief snapshot of this journey, and the impact some of these workforce interventions had on staff, clients and the wider project.

Stopover chose to focus on the following interventions:

  • staff support and training through reflective practice
  • restorative practice for staff and clients to further promote constructive working relationships

Impacts included:

  • Feedback from staff during interviews indicated that peer learning among the team was developing.
  • All the workers and managers agreed that reflective practice was changing how the team work with and think about clients with complex needs.
  • Both workers and management felt that worker’s skills were improving, and a skills gap was being filled by reflective practice sessions.
  • Over the evaluation period, staff self-reported that their improved awareness of the motivations behind client behaviours were enabling them to defuse and work with these presentations in a more confident and effective way.

You can read the full report here.

Fulfilling Lives have given us an excellent starting point from which to build on our knowledge and understanding to ensure that the staff team is both trauma informed and resilient going forward with the understanding that only a well-trained and highly resilient workforce will ensure positive outcomes for some of the most vulnerable young women in the city.

Stevie Graves, Stopover Housing Services Manager/Safeguarding Lead, Impact Initiatives


Birthday fundraiser for the Choir with No Name Brighton

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On Saturday 21st September, Choir with No Name Brighton will be filling All Saints Church, Hove with feel good, foot-stomping classics from across the decades to celebrate their first birthday.

They will be backed by a full live band and joined by special guests, and all funds raised will go towards supporting homeless people in Brighton.

The Choir with No Name is a UK charity that runs choirs for homeless and marginalised people, and they partnered with BHT to launch a Brighton choir in August last year. The choir get together at One Church in the city centre every Monday evening to rehearse, and sit down for a hot meal together afterwards.

It is a vital support network for some of the most isolated members of the community, and is a safe, non-judgmental space where members can experience the joy of singing together as well as the chance to grow in confidence, make friends and get back on their feet.

The concert will feature music from The Beatles to Blondie, Primal Scream to Fleet Foxes, and Jackie Wilson to The Beach Boys, as well as a special showcase of songs by Brighton artists. There will be plenty of opportunities for the audience to sing along and join in the fun, as well as to hear more about the amazing work the choir does to support the homeless community in Brighton. Money raised from the evening will go towards the cost of the choir, meaning they can continue to run weekly rehearsals, all year round.

Choir Manager Alex Procter said:

We’re so excited to have reached this milestone – one year of CWNN Brighton! In that time, we’ve welcomed more than 150 people who’ve experienced homelessness or marginalisation through our doors. Together we’ve gigged across the South-East, run some amazing outreach workshops for those at risk of homelessness, and sung our hearts out every week. Our community is one of real friendship, support and joy, founded in creativity and singing. We can’t wait to celebrate and share this at our gig!

Tickets for this fantastic gig cost just £8 or £5 concessions and can be purchased online here:

For more information please contact Alex Procter on 07825 079132 or [email protected]


Video created for Multiple Disadvantage Day

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A great video has been produced which shows some of the highlights from the first ever Multiple Disadvantage Day, held on 3rd July 2019.

It provides a snapshot of the coordinated events held up and down the country for Multiple Disadvantage Day, and features our very own Fulfilling Lives South East team, and their amazing Living Library event! 

The day forms part of the national campaign of the Fulfilling Lives programme, which encourages people to #seethefullpicture and seeks positive change for those facing multiple disadvantage. For more information please visit

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