Text Message Service

A new text messaging service launched on 3 August 2020, which enables you to manage certain aspects of your tenancy via text. If we have your mobile telephone number on record, we will send you a welcome message to confirm that the number is correct.

The new service is quick and easy to use, you simply send a text to 07860 031036.

This service can be used to ask a question about your rent account, raise a repair, report anti-social behaviour or ask us a general question.

If you are not sure whether we have your current mobile telephone number, please call us on 01323 340018 or email [email protected] to discuss this with a member of the team.

Once you have received your welcome text message you can text the commands in the table below for information in the areas specified.

BAL to check the balance on your rent account
CARD to order a new AllPay payment card
DD to tell our Income Management Team you want to set up a Direct Debit. They will call you back to set this up.
ASB (followed by a space then a description of the problem) to report Anti-Social Behaviour
RENT (followed by a space then a description of your query) to receive a call/text back from our Income Management Team regarding your rent enquiry
HOUSING (followed by a space then a description of your query) to receive a call/text back from your Housing Officer regarding a general housing enquiry
REPAIR (followed by a space then a description of your request) to request a repair

*Please note: BHT will not charge you for this service, however each text you send will be charged at your standard network rate. If you have text messages included in your monthly allowance these messages will normally be included in that, but please check with your network provider that this is the case.