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The Whitehawk Inn, a community learning centre based in East Brighton, has passed its Annual Continuous Improvement Check. This Matrix accreditation, a quality standard, demonstrates that the Whitehawk Inn’s Information Advice and Guidance Service has met the nationally recognised quality framework.
Accreditation lasts three years and during this period they will undertake annual continuous improvement checks, which is an integral part of the accreditation process.
Matrix is the international quality standard for organisations that deliver information, advice and/or guidance (IAG), either as their sole purpose or as part of their service offering. It helps providers to improve their services by benchmarking against best practice and it offers accreditation to those that meet the full standard
We are delighted to have passed the Annual Improvement Check. It shows that our Information, Advice and Guidance provision continues to deliver a high quality service.
We know from feedback that clients really appreciate what we do. The Matrix accreditation is a really useful reflective process which has helped us look at all aspects of our Information, Advice and Guidance service.
Tina O’Donnell, Project Manager at the Whitehawk Inn