When a person has experienced many setbacks in life, it can be difficult to find a positive way forward. Prior to coming to Route One, our mental health supported accommodation, Alice was finding it hard to cope with mental and physical health needs, a breakdown of familial relationships and substance use issues. We helped Alice gain the support she needed to see a brighter future away from sofa surfing and into independent accommodation. This is her story. When Alice was referred to Route One, she had complex needs inclusive of emotionally unstable personality disorder, and challenges with depression and intrusive … Read more

Maintaining employment whilst being insecurely housed is difficult and can have a negative impact on someone’s mental wellbeing. Our Accommodation for Work project was set up to help people like Zehra, who came to us whilst in emergency accommodation. Zehra was forced to leave her family home due to her mother’s health issues and difficult dynamics in their relationship. Facing homelessness, she was placed into emergency accommodation before coming to the Accommodation for Work’s temporary shared accommodation. Whilst this was happening, she was still working part-time as a support worker in a mental health hospital. Zehra found the job difficult … Read more

As an organisation, one of our core missions is homelessness prevention. One way we do this work is through our Housing Advice and Legal Services. One of our clients, Diane reached out to us after rent arrears had built up over many years, and she was facing homelessness. This is her story. Diane had been a sole tenant of a Housing Association property for twenty-eight years. She was renting a three-bedroom flat and had brought up three sons in the property. Diane initially lived at the property with her partner, but they had separated for a period of time and … Read more

Navigating the benefits system can be incredibly difficult, which is why our staff in the East Sussex Floating Support Service are highly trained and knowledgeable about the system. This allows us to help many people across East Sussex who are struggling to access benefits and ultimately improve their quality of life. One such person is Dinah, who came to us for help accessing more financial support. This is her story. The Initial Challenge Dinah is a homeowner who lives with a variety of health conditions, including osteoarthritis, diabetes, hypertension, mobility issues, and has a history of falls. Due to having … Read more

Having someone you can rely on to help you through difficult situations is essential to a stable environment. This is what we provide in our supported housing service in Mid Sussex. Our clients each have a dedicated support worker who helps them gain independent living skills and improve their overall wellbeing. Such stability and frequent one on one support can effect great change in our clients. This was the case for Josie who came to Mid Sussex Supported Housing following a long-standing history of severe mental health issues. This is Josie’s story. Josie is a young woman with autism who … Read more

Many clients who seek help from First Base, our day centre for people who are sleeping rough, have multiple and complex needs. When helping a person move away from rough sleeping and into more secure accommodation, the case workers at First Base consider all the physical and mental health needs a client may have. This approach helped Jim get off the streets. Read his story below. “Before I came to First Base, I had lost my supported accommodation and was rough sleeping on the streets. On my first visit to First Base, one of their case workers asked me if … Read more

After going through the difficult journey of recovering from addiction and sleeping rough, being in secure employment can offer purpose to someone’s life. This is the story of Ross, who turned their life around with the help of our Intern Programme, and our Housing Services. “On 31st October 2014, I went into Mill View Hospital Promenade Ward for an alcohol and diazepam detox. Up until my hospital admission, I was street homeless, rough sleeping and begging for change on the streets of Brighton, Hove and Sussex. I was just over 8 stone in weight and had lost most of my … Read more

Mia, a 75-year-old Spanish woman, was living in sheltered accommodation and had been facing significant financial difficulties for approximately five years due to an ongoing issue with her National Insurance (NI) number. This issue caused her benefits to be repeatedly stopped and reinstated, leading to substantial gaps in income. Without consistent benefits, Mia fell behind on her rent, accruing significant arrears, and was at risk of homelessness. This is her story. The Initial Challenge The root cause of the problem was an error made when Mia first registered for benefits: she was assigned the NI number of another individual with … Read more

The Court Duty Scheme is a little known but incredible service which provides last-minute emergency advice for people who are facing eviction. When repossession cases are being heard in Brighton, Lewes or Hastings Courts, our specialist Housing Advisers can step in to protect people and ensure they know their rights. These clients have usually never sought advice or representation before meeting our advisers that morning. Often alternatives to eviction can be worked out, debt payments can be renegotiated, and people can stay in their homes. This was the case with Sarah, whose story is below.  Sarah is a housing association … Read more

Going through the process of being granted asylum in the UK can be long, arduous and draining for people who have already been through traumatic events in their country of origin. Abdi went years without representation, having registered his asylum claim in 2021. This is when our Immigration Legal Service stepped in. This is Abdi’s story.

Perseverance is a trait that is present within many of our clients as well as our staff. This characteristic is particularly present in clients and staff of our Addiction Services. Clients sometimes require our support multiple times before they eventually achieve the sobriety they are aiming for. Staff equally never give up on clients and continue to champion and support them through difficult times. This conviction is best told through the story of one our clients, Will, who relapsed before returning to Addiction Services a second time.  This is Will’s story. In April 2024, Will returned to the Detox Support … Read more

In the past few years, we have expanded our organisation and added the Homes for Ukraine Sustainment Service, based in Polegate. This team’s core goal is homeless prevention as they work to support Ukrainian refugees being hosted across Sussex, as well as the hosts themselves. Oksana is one of the many Ukrainian women we have supported who have had to move to the UK due to war. This is her story. Oksana is a 45-year-old woman who arrived in the UK with her teenage daughter. They were placed with a host in Sussex and lived there for a year. However, … Read more