Paying Your Rent

Your rent is the weekly charge for your home. In some cases the rent might include a service charge for communal services such as cleaning, lighting corridors and providing services such as communal TV aerials.

There may also be a charge for your utilities such as water rates or electricity. This is generally if you live in a shared house or one of the BHT leased properties.

Your tenancy agreement will outline the rent you pay. The rent and service charges change annually and we will write to you with at least one month’s notice before the rent is increased or decreased. You are also sent a rent statement every quarter which outlines the amount you are required to pay.

If you do not know what you need to pay, please contact our Income Recovery Officers or your Housing Officer.

Covid-19 tenant update - paying by phone

In this time of social separation Allpay’s Automated Telephone Payment system enables you to make bill payments from a landline or mobile telephone and conveniently pay, any time you like.

How it works

Allpay’s Telephone Payment system uses Interactive Voice Response (IVR) technology to enable you to make bill payments over an automated telephone system.

You simply need to call the number provided from any landline or mobile telephone. All you need to make a payment is a valid debit/credit card and your Allpay swipe card.

This service works in complete harmony with all other payment methods from Allpay and is available to use 24 hours a day, 7 days a week.

To make a payment to Allpay by phone, call 0330 041 6497*

If you require any assistance you can call 0844 557 8318* between 8:00am and 6:00pm, Monday to Friday or email

*Allpay Limited would like to make you aware that all calls to their 0844 numbers will be charged at 7 pence per minute plus your phone company’s access charge, which may vary depending on provider.

How will this benefit you?

A fast and easy way to pay, enabling you to simply pick up the phone to make a bill payment at any time.

The payment process is simple, with guidance throughout, and there’s no need for you to register prior to using this service.

You will also benefit from the added reassurance of customer service assistance, available during office hours.

How do I pay my rent?

You can pay your rent in one of the following ways:

Direct Debit

This is the most convenient way to pay your rent.

Your bank will automatically transfer your correct rent to us on a fixed date and you don’t have to worry about missing a payment. To set up a direct debit please contact us. We can set one up over the phone or by sending you a paper direct debit mandate.

Each month all of our tenants who pay by direct debit are entered into a prize draw and can win a £10 Sainsbury’s voucher.

BHT rent payment card

You can use your BHT rent payment card from Allpay to pay your rent at any Post Office or shop displaying a Pay Point or Pay Zone sign.

If you have lost your card please contact us to order a new one. Payment made in this method take around three working days to reach your rent account.

Standing Order

A standing order is an arrangement you make with your bank to pay BHT a set amount on a regular basis.

Unlike direct debits, you are responsible for altering the amount to be paid to us if your rent or service charges change. You will need your payment reference and BHT’s bank details to set this up with your bank.

Please contact us for further information.

Bank Transfer

You can pay through internet or telephone banking using your payment reference and our bank details.

If you have a chip and pin card you can also pay over the counter at your bank using your payment reference and BHT’s bank details.

Paying in slips (Hastings only)

We can send you payment slips to pay at your local branch of Natwest.

You will need your payment reference and BHT’s bank details. If you would like to discuss your method of payment or need your payment reference, please contact us on 01323 340018.

BHT's Bank Details

These bank details should be used only for rent payments.

Bank: Royal Bank of Scotland
Sort Code: 16-14-24
Account: 11340421

If you start to experience problems paying your rent please contact us immediately so that we can help you before the debt gets out of hand.

Our Income Recovery and Housing Officers are able to provide advice and support to resolve the situation and can signpost you to specialist debt advice agencies that can help you further. We can also refer you to local foodbanks or other services that can help you in an emergency.

Please do not ignore any letters about your rent as the sooner you contact us, the more help we can offer.

If you have a low income or are not working you may be eligible for Housing Benefit or Universal Credit to pay some or all of your rent.

Please contact us for further information about this. We can help you fill out the forms and can assist with application for direct payments of rent to us.

Our Income Recovery Officers are able to assist all tenants with any queries relating to rent accounts and benefits.

Please contact Julie Schofield on 01323 340018 or Shirley Campbell on 01424 445354 for advice about your rent account.

BHT's Bank Details

These bank details should be used only for rent payments.

Bank: Royal Bank of Scotland
Sort Code: 16-14-24
Account: 11340421

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