Publications
The latest publication from Housing Services is the Autumn 2024 edition of the Lighthouse newsletter, BHT Sussex’s quarterly magazine for tenants.
This edition features introductions from new members of the housing services team, the announcement of the winners of BHT Sussex in Bloom 2024 and a writeup about the Community Days that took place over the past few months. There is also lots of useful information about the new tenant satisfaction survey which is being conducted a bit differently this year.
As always there is a fantastic crossword by Joe Ashdown and helpful tips on enjoying seasonal food from Mary Stevens.
We hope you enjoy the issue.
Leaflets
Find out more about anti-social behaviour, complaints, condensation and mould growth, involvement and communication, lettable standards, moving on for either PRS and general needs tenants, rent and rent arrears and repairs.
Click on the buttons below to download the leaflet you want to read:
Tenancy Handbook
About BHT Sussex, your tenancy agreement, moving in, living in your home, moving home, paying your rent, welfare benefits, tenant involvement, moving out, complains & compensations and useful contacts.
Tenant and Client Annual Snapshot Survey Report
We are pleased to present the 2022/2023 BHT Sussex Tenant and Client Annual Snapshot Survey Report. Inside are:
- Results for both client and tenant services question by question,
- An analysis of these results,
- Survey return rates service by service
- Issues arising for each service from their respective survey results
- Actions each service intends to take to deal with these identified issues
