Useful Info

Homelessness and Housing Issues

If you are concerned about someone living on the streets then you can use Street Link. This connects people experiencing homelessness with the support services, like BHT Sussex, local to them. It is best to contact Street Link on their website or mobile app, but if necessary you can also get in touch via phone on 0300 500 0914. Using the information you provide, outreach teams and local services will find individuals, assess their needs and move them into accommodation.

Please note, if you think the person you are worried about is under 18 years of age then you should instead call the police. Call 999 immediately in a medical emergency.

  • Contact your local council. You should be able to get help or advice from your local council (also known as your local authority) – you can find their details on the website.
  • Search for a service near you. Homeless England is an online directory from Homeless Link which contains thousands of homelessness services across England, including accommodation, day centres and support services. You can also search this directory for your local council Housing department.
  • Ask your housing association.If you rent a home from a housing association or social landlord, they may offer advice and assistance including hardship payments.
  • Contact your local MP. You can find your MP via the search bar on the official Parliament UK page. MPs are often contacted by constituents facing housing problems. Although housing matters are dealt with by your local council, your MP can help by representing you and talking to your council about your situation.
  • Citizens Advice - free independent information and advice on housing, money and other related problems.

03444 111 444 (England)
03444 77 20 20 (Wales)

  • Shelter- free, confidential advice on housing problems in England.

0808 800 4444 (Monday–Friday 8am–8pm and weekends 8am–5pm)

  • Stonewall Housing - specialist housing advice for anyone identifying as lesbian, gay, bisexual or transgender (England only).

020 7359 5767 (Monday–Friday 11am–1pm and 2pm–5pm)

  • Samaritans- 24-hour emotional support for anyone who needs to talk. Calls are free from all providers.

116 123 (24 hours a day)

To be eligible for Legal Aid you need to be in receipt of passported benefits such as Universal Credit, income related Employment and Support Allowance, income-based Job Seekers Allowance or Income Support, or on a low income. If you have savings of more than £8000 you are unlikely to be eligible.

You can check whether you are eligible by using the Government’s Eligibility Checker.

There are many reasons why someone may be homeless and often these reasons may be interlinked:

  • Eviction from property or not being able to afford tenancy
  • A relationship breakdown
  • Drug or alcohol addiction
  • Cuts to benefits
  • Leaving the Armed Forces
  • Unemployment
  • Mental health problems
  • Having suffered domestic violence
  • Refugees or immigrant
  • Having been in care
  • Debt
  • Having previous experience of homelessness

You can join us in our mission to combat homelessness by donating towards our work today, or by undertaking one of our fundraising activities. You can also volunteer your time to help at one of our projects or events.

Our First Base Day Centre, which provides food, showers, clothes and advice to homeless people in Brighton and Hove, is often looking for donations of useful items such as towels and underwear. Items can either be purchased from our Amazon Wish List, or dropped off at First Base itself at:

St Stephens Hall, Montpelier Place, Brighton, BN1 3BF

or at our head office:

144 London Road, Brighton, BN1 4PH.

Staying Safe

BHT Sussex views abuse, neglect, self-neglect, hate crime, extremism and terrorism as extremely serious and is committed to exposing, investigating and addressing these problems.

If you or another person is in immediate danger, contact the police on 999. If you think a crime has taken place, but it is not an emergency, phone Sussex Police on 101. If you are deaf or hard of hearing, you can use the textphone service 18000 or text 999 if you have pre-registered with the emergency SMS service.

Telling someone about abuse, neglect or self-neglect is known as “Raising a Safeguarding Concern”.

Safeguarding is the term used to describe protecting someone’s right to live in safety, and free from abuse and neglect.

Adult Abuse occurs when someone misuses their power or control over another person aged 18 or over, causing harm or distress.  The abuser could be in a close relationship with the adult at risk. They could be someone the adult at risk depends on and trusts.  Adult abuse includes physical abuse, domestic violence or abuse, sexual abuse, psychological or emotional abuse, financial or material abuse, modern slavery, discriminatory abuse, organisational abuse, neglect or acts of omission, and self-neglect.

Child Abuse is when a child is harmed by an adult or a child either in person or online. Child abuse can take the form of physical abuse, emotional abuse, sexual abuse, neglect, domestic abuse, female genital mutilation (FGM), child criminal exploitation (CCE), child sexual exploitation (CSE), child trafficking & modern slavery, or bullying and can be a one-off action or can continue over a longer period of time.

If you are a client or tenant and experiencing abuse or neglect, or you are worried about someone else, you can tell your support worker or housing officer about this or contact us at 01273 645400 or 

If you don’t want to tell anyone at BHT Sussex about this, or if you are not a client or tenant of BHT Sussex, you can raise a concern with the following organisations who will be able to help:

Brighton and Hove  - Adults

Report a concern online.

01273 29 55 55

Brighton and Hove  - Children

Report a concern online

01273 29040

01273 335905 or 01273 335906 (Out of Hours)

East Sussex – Adults

Report a concern online

0345 60 80 191

East Sussex – Children

Report a concern online

01323 464222 (Mon-Thurs 8.30am-5pm and Fri 8.30am-4.30pm)

01273 335905 or 01273 335906 (Out of Hours)

West Sussex  - Adults

Report a concern online

01243 642121

033 022 27007 (Out of Hours)

West SussexChildren

Report a concern online

01403 229900 (Monday to Friday between 9am and 5pm)

033 022 26664 (Out of hours)

A hate crime is any incident/crime perceived, by the victim or any other person, to be motivated by prejudice or hate because of disability, gender identity, race, sexual orientation, religion, or any other perceived difference.

Someone using offensive language, someone posting abusive or offensive messages online or someone harassing you or someone else because of who you or they are, or who they think you or they are, is a crime.

You can report hate crimes here

Modern slavery is the illegal exploitation of people for personal or commercial gain. It covers a wide range of abuse and exploitation including sexual exploitation, domestic servitude, forced labour, criminal exploitation and organ harvesting.

Victims of modern slavery can be any age, gender, nationality and ethnicity. They are tricked or threatened into work and may feel unable to leave or report the crime through fear or intimidation. They may not recognise themselves as a victim.

You can report Modern Slavery as a Safeguarding Concern or by contacting The Modern Slavery Helpline confidentially on 0800 0121 700. This is open 24 hours a day, 365 days a year.

101 Non-emergency Sussex Police

999 Emergency call

If you are deaf or hard of hearing, you can use Sussex Police textphone service 18000 or text 999 if you have pre-registered with the emergency SMS service.

Should you wish to remain anonymous you can contact Crimestoppers on 0800 555 111.

If you are concerned that an individual or a group of people may be vulnerable to being drawn into extremist or terrorist related activity, such as thinking or preparing to travel to join a conflict or a proscribed group ,or getting involved with extremist groups, you can report your concerns to:

0800 789 321 Anti-Terrorist Hotline

101 Non-emergency Sussex Police

999 Emergency call

If you are deaf or hard of hearing, you can use Sussex Police textphone service 18000 or text 999 if you have pre-registered with the emergency SMS service.

0800 555 111 Crime Stoppers (Anonymous):

If you want to report illegal or harmful information, pictures or videos you’ve found on the internet, you can make your report anonymously here.

You can find more information from Sussex Police here.