Client Involvement

Photograph of Client involvement workshop
BHT is committed to engaging and involving our clients to help shape and improve our services, in Brighton, Eastbourne and Hastings. Current opportunities include the following:

Annual client and tenant snapshot survey

Every year we ask our clients and tenants to let us know what we are doing well and where we need to improve. We then publish a report on the survey, and follow up any areas of concern in focus groups to see how they can be resolved.

Download our 2018 report

Download our 2017 report

Download our 2016 report

Tenant and Client Representatives on the BHT Board of Directors

Following a recruitment process last year, tenants and former clients Mary Tawiah and Gerry Main, both based in Brighton, were selected to join BHT’s Board of Trustees. They were elected as Board members at the AGM in December 2018.

Congratulations to them both and thank you to all the tenants and clients who took the time to apply. Since their election they have become heavily involved in representing the views of the tenants to the Board and thus contributing to a more efficient and effective BHT policy making process.

BHT is committed to client and tenant representation at all levels of the organisation. Watch this space for future opportunities to apply to the Board.

Focus groups

BHT regularly hold focus groups that are open to all clients and tenants. The topics of these groups are determined by areas of concern raised in the annual tenant and client snapshot survey.

Topics of previous tenant focus groups include repairs, complaints, tenant involvement, starter tenancies and digital communication.

Focus groups last two hours and tenants taking part receive a shopping voucher for their time. If you are interested in joining future focus groups, please get in touch with Alasdair through the contact details below.

Gardening Competition

Every year we hold a ‘BHT in Bloom’ gardening competition across all housing and client services.

This year’s categories include:

  • Best individual garden/best indoor plants
  • Best communal garden

The closing date for entries is Friday 28th June and judges will be visiting the entrants on Friday 12th July to pick the winners.

Prizes include two £30 B&Q vouchers for the winners and three £10 B&Q vouchers for runners-up (sponsored by our gardening contractors, Southern Land Services).

Clients and Tenants can pick up an entry form and some free seeds and bulbs from their local BHT office in Brighton, Eastbourne or Hastings. If you have any queries please get in touch with Alasdair on the contact details below. 

Volunteering Opportunities

You may also be interested in volunteer opportunities posted here

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