Repairs

General repairs

Monday to Friday, 9am to 5pm - call 01323 340018 (select option 1)

Out of hours (weekends and Monday to Friday after 5pm - call the relevant number below.

Out of hours emergency call outs

For emergency repairs to your gas boiler or gas central heating system, please call Robert Heath Heating on 0333 014 1000.

For emergency repairs to fire alarms, alarm faults, smoke detectors or emergency lighting, please call Eastbourne Alarms on 01323 729420.

For all other emergency repairs, lock changes and lost keys, please call Redman Howard on 07493 223016.

Click here to download our repairs leaflet

About Repairs

We want you to enjoy living in your home, and we aim to provide an excellent repairs service to all of our tenants.

Please help us to send you the appropriate tradesperson and ensure a first-time fix.

To help us provide an efficient repairs service, please could you:

report any problems as soon as possible
give us as much detail as you can about the problem
ensure we have the correct contact details for you
tell us when you are available for an appointment
Supply photos or videos of the specific issue

How can I report a repair?

The easiest way to report a non-emergency repair is to login via MyTenancy which is BHT’s online tenancy management service.

Please contact us if you do not have a login to this system.

You can also call 01323 340018 and select Option 1 during office hours to speak to one of our Repairs Officers, or email them at [email protected]

Alternatively, you can write to BHT Sussex Housing Services, 144 London Road, Brighton, BN1 4PH.

Whichever way you contact us please provide the following information:

your full name and address
the best contact number to reach you on
when you are available for an appointment

Please also include as much information about the repair as possible including the exact location and nature of the problem. This will make it easier for us to ensure a first time fix.

Condensation

Most of the complaints we receive about dampness turn out to be the result of condensation.

This is caused when moisture carried by warm air reaches a cold surface and turns back into water. You can limit the amount of condensation in your home by doing the following:

try to keep your home warm enough to avoid having cold surfaces that water vapor can gather on
not blocking up any vents or airbricks
leaving gaps between your furniture and the walls
trying to reduce the amount of water in the air by:
keeping lids on saucepans when cooking
opening windows every day
closing doors to prevent water vapor travelling to colder areas of your home

For more information, please click here or see our Mould and Condensation Information for Tenants leaflet