Your Tenancy
You can manage many aspects of your tenancy online through your MyTenancy account.
Simply log in at www.mytenancy.co.uk and you can:
- report repairs and view progress of a repair request
- check your rent account and print your statement.
- let us know about any changes to your personal details or household members
- find out who your Housing Officer is and contact them
- contact us about your tenancy
All at a time that is suitable for you. MyTenancy can be accessed 24/7, so this is the easiest and quickest way to get in touch with us.
If you do not have your login details to MyTenancy please contact us on 01323 340018. If you forget your password you can reset it on the MyTenancy login page.
Updated Guide to MyTenancy
MyTenancy has recently updated so we have created a guide on how to set up your account.
Click here to access the updated guide to setting up your account on MyTenancy.
Text Message Service
We also have a text messaging service which enables you to manage certain aspects of your tenancy via text. If we have your mobile telephone number on record, we will send you a welcome message to confirm that the number is correct.
The service is quick and easy to use, you simply send a text to 07860 031036.
This service can be used to ask a question about your rent account, raise a repair, report anti-social behaviour or ask us a general question.
If you are not sure whether we have your current mobile telephone number, please call us on 01323 340018 or email [email protected] to discuss this with a member of the team.
Once you have received your welcome text message you can text the commands in the table below for information in the areas specified.
| BAL | to check the balance on your rent account |
| CARD | to order a new AllPay payment card |
| DD | to tell our Income Management Team you want to set up a Direct Debit. They will call you back to set this up. |
| ASB | (followed by a space then a description of the problem) to report Anti-Social Behaviour |
| RENT | (followed by a space then a description of your query) to receive a call/text back from our Income Management Team regarding your rent enquiry |
| HOUSING | (followed by a space then a description of your query) to receive a call/text back from your Housing Officer regarding a general housing enquiry |
| REPAIR | (followed by a space then a description of your request) to request a repair |
*Please note: BHT will not charge you for this service, however each text you send will be charged at your standard network rate. If you have text messages included in your monthly allowance these messages will normally be included in that, but please check with your network provider that this is the case.
