Combating Homelessness, Creating Opportunities, Promoting Change

Eastbourne Advice Centre

BHT’s Eastbourne Advice Centre works throughout Eastbourne, Wealden and Lewes and provides the following services:

Specialist Housing Advice
Welfare Benefits Advice
(Older People)

Court Duty Scheme
Offering emergency advice at court for people facing eviction

Macmillan Welfare Benefits Advice Service
For people affected by cancer and their families

Specialist Housing Advice

eastbourne advice centre

BHT Eastbourne Advice’s specialist housing advice team are able to provide free and confidential advice to people on possession action, homelessness, suitability of accommodation, tenancy rights, disrepair and allocations policies.

We will listen to you to understand your current situation and wherever possible, will help you to find a solution. We have specialist housing advisors and a housing solicitor who are very experienced in offering advice to help you resolve your problems.

If needed, we can arrange an appointment with you where you can discuss your circumstances in more detail.

This service is available to all Eastbourne residents who have a housing issue that requires legal advice. For residents of Lewes and Wealden we can offer appointments in our Eastbourne office for residents with a housing issue that requires legal advice under our contract with the legal Aid Agency.

Click here to check whether you are eligible by using the Government’s Eligibility Checker

If you live in Wealden or Lewes and have mortgage arrears and you are facing eviction we may be able to help you but you will need to contact the Community Legal Advice telephone gateway on 0845 3454345 first or you can:

Click here to contact the Community Legal Advice service online

We will not be able to help you if you have mortgage arrears unless you have been referred to us by the Community Legal Advice telephone gateway.
How to contact the service
By telephone

01323 642615

Monday to Thursday from 9am5pm

Friday from 9am4.30pm.

By email

Please click here to email the specialist housing advice team


We share a reception with Eastbourne CAB which is open at the following times:

Monday, Wednesday and Thursday from 10am4pm

Tuesdays and Fridays from 10am1pm.

Write to us

BHT Eastbourne Advice

Highlight House

8 St Leonard’s Road


BN21 3UH

Welfare Benefits Advice (Older People)

BHT is part of the Welfare Benefits Project which provides free advice to people on all aspects of welfare benefits.

We run a specialist service for people aged over 65. We can give advice on any welfare benefits which people might be entitled to, including Attendance Allowance, Pension Credit, Housing Benefit etc.

We can advise on eligibility for welfare benefits, assist with completing claim forms as well as appealing decisions. The service is part of the Welfare Benefits Project which is funded by the NHS and is available to anyone aged over 65 living in the Eastbourne, Hailsham & Seaford area.

To find out more about the service
By telephone

01323 340128

By email

Please click here to email the Welfare Benefits Advice project

Court Duty Scheme

The Court Duty Scheme provides last-minute emergency advice for people facing eviction who have a court hearing.

A specialist Housing Advisor from BHT attends the County Court in Lewes when repossession cases are being heard.

However, we would strongly recommend you contact BHT Eastbourne Advice as soon as you are given notice of possession by your landlord or mortgage company.

This service is available to all tenants or mortgage-holders facing eviction or repossession who have a hearing listed on that day. Our Housing Adviser might be very busy on the day, so you need to arrive at court about an hour before your hearing is listed.

When you arrive, ask at the court for the BHT Housing Advisor.

Macmillan Welfare Benefits Advice Service

macmillan logoThe Macmillan Welfare Benefits Advice Service provides free and confidential welfare benefits advice for people living with cancer, their families and carers.

The service is available across East Sussex. Many people find a cancer diagnosis can bring money worries, with costs they hadn’t considered. Our Macmillan Benefits Adviser can offer specialist advice to help ease these concerns, with information on benefits and tax credits.

They will work out what financial help you could be entitled to and assist you to claim any benefits or tax credits. This service is run by a partnership between BHT and Money Advice Plus Services and funded by Macmillan.

How to contact the service
By telephone

To speak to a Macmillan Benefits Advisor please call:

01323 635989

By email

Please click here to email the Macmillan Welfare Benefits Advice Service

Write to us

Macmillan Welfare benefits Service

c/o MAPS

2nd Floor

182-184 Terminus Road


BN21 3BB

Please note that this office does not receive personal callers and is for post only.

Real Life Story

Parkers Building Supplies logoMark came to BHT’s Eastbourne Housing Access Project for support with his accommodation search.

He was living with a friend who asked him to move on due to the accommodation being overcrowded. He had been living in shared, private rented sector accommodation but he had to terminate his tenancy due to the rent top-up being too high.

Mark was invited to ‘Seeking Accommodation’ and ‘Maintaining a Tenancy’ training with the project and after successfully engaging and showing commitment to the project he was able to secure a six month tenancy agreement with the BHT Tenancy Centre.

Once mark had his own accommodation he was able to think about others areas of his life that he had had to put on hold while he was homeless. He secured a job with a local company and of course was over the moon.

Conditional to his terms of employment he was advised that he would require a pair of steel toe capped boots in order to comply with the health and safety regulations. He didn’t have any boots and couldn’t afford to buy some so was really worried that he may have to turn the job down.

The Housing Access Project team tweeted about the need for some boots for Mark and within 10 minutes Parker Building Supplies got in touch to say they would give mark a pair.

Mark was able to start his new job and is take another step forward, away from homeless, and towards a more positive future.

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