You can manage many aspects of your tenancy online through your MyTenancy account.
Simply log in at www.mytenancy.co.uk and you can:
- report repairs and view progress of a repair request
- check your rent account and print your statement.
- let us know about any changes to your personal details or household members
- find out who your Housing Officer is and contact them
- contact us about your tenancy
All at a time that is suitable for you. MyTenancy can be accessed 24/7, so this is the easiest and quickest way to get in touch with us.
If you do not have your login details to MyTenancy please contact us on 01323 340018. If you forget your password you can reset it on the MyTenancy login page.
Your Housing Officer
Our Housing Officers work out in our communities and are available to deal with your tenancy related queries such as discussing your housing options or dealing with anti-social behaviour.
They hold regular drop-ins in the local offices and can arrange to meet you outside of these times either in our offices or at your home. To find out when the drop-in is for your local area please contact your Housing Officer directly or call 01323 340018.
The Housing Officers for each area are:
Jenny Bojczuk on 01273 645486 or 07825 055503
Kate Knight on 07826 874849
If you are not sure who your Housing Officer is please contact us.
Eastbourne, Hastings and Saltdean
Carey-Ann Burt on 07824 306591
It can include serious criminal incidents such as drug dealing and violent behaviour and non- criminal incidents such as noise and loud music.
Many incidents that are not very serious can often be resolved by talking to the person causing the nuisance. A good neighbour should be reasonably tolerant of the different lifestyles and cultures of others.
When living in close proximity to neighbours there can be behaviours that annoy us but it is important to think about what the person is actually doing and whether this is anti-social.
How do I report ASB?
Criminal behaviour should be reported to the police straight away, especially if you do not feel safe.
For emergencies that need immediate attention please call 999 or call 101 for non-emergencies or crimes that have already happened. Please also advise your Housing Officer about the incident.
For non-criminal incidents, if the problem has not gone away after speaking to your neighbour please contact us in one of the following ways:
- call or email your Housing Officer directly
- call Housing Services’ main office on 01323 340018
- contact us on MyTenancy
- send us an email
- write to us at BHT Housing Services, Suite 14, Highlight House, St Leonards Road, Eastbourne, BN21 3UH
This is known as contents insurance and covers such things as damage caused by fire, theft, water damage, vandalism or floods to most of your household goods and contents. It also covers replacement of external locks if your keys are lost or stolen and the contents of your freezer.
We can help our tenants and residents obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.
With a special scheme called My Home arranged in conjunction with the National Housing Federation, BHT tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.
Click on the My Home logo to find out more.
You can also call us on 0345 450 7288 or email us at [email protected]
10 reasons why our residents should choose My Home Contents Insurance Scheme:
- Flexible regular Pay-As-You-Go payment options.
- No fuss, quick and easy to apply either through the post or over the telephone.
- No excess (you do not pay the first part of the claim).
- Covers fire, theft, flood, water damage and other household risks.
- Covers damage to internal decorations.
- Covers accidental damage to sanitary fixtures such as toilets and washbasins.
- Covers damage to external glazing for which you are responsible.
- Covers lost or stolen keys.
- You do not need to have special door or window locks.
- You do not need to have a bank account.
Your Fire Safety
Brighton Housing Trust takes its responsibility for fire safety in its properties very seriously and ensures suitable systems are in place so that the alarm is raised quickly in the event of any fire incident.
As a tenant there are steps that you can take that will increase your safety in the event of an incident occurring:
Know Your Evacuation Plan
Notices are displayed by the fire call points, advising what to do in the event of an alarm sounding.
Familiarise yourself with the actions you should take, along with the location of the assembly point.
Know the Fire Evacuation Route
The best escape route is usually your normal way in and out of your home.
Familiarise yourself with any alternatives. Signs are in place to show the best routes to fire exits.
Do You Need Assistance Evacuating the Building
It is important that the fire brigade are aware of anyone who may have difficulties evacuating the building quickly or requires assistance to do so.
Please let your Housing Officer know if you feel this applies to you.
Keep Passageways Clear
Make sure communal corridors, staircases and fire escapes are kept clear of all obstructions.
Speak to your Housing Officer if you have any concerns.
Test Your Smoke Alarms
Smoke alarms should be tested weekly
Preventing a Fire
Below are the most common causes of house fires along with the steps you can take to help prevent them occurring:
Switch off appliances at night and only buy appliances from trustworthy sources.
Take extra care when cooking with oil and never leave it unattended.
Do not use adapters to overload sockets and have no more than one plug in each socket.
Cigarettes and Candles
Stub out cigarettes properly and dispose of them appropriately.
Make sure candles are in a fireproof holder and don’t light them near children, pets, curtains or other fabric.
Put all rubbish in the bins provided.
Do not leave rubbish anywhere else.
If you have a gas boiler, make sure BHT’s gas maintenance supplier is given access to test it when required.
If the event of an emergency evacuation taking place, it is important to have up-to-date contact details for you to ensure that you are accounted for.
Therefore, if your telephone number changes, please inform your Housing Officer or amend these details yourself on Mytenancy.