Combating Homelessness, Creating Opportunities, Promoting Change

Hastings Advice Centre

BHT’s Hastings Advice Centre provides the following services in Hastings & Rother:

Specialist Housing Advice
Welfare Benefits Advice
(Older People)

Court Duty Scheme
Offering emergency advice at court for people facing eviction

Macmillan Welfare Benefits Advice Service
For people affected by cancer and their families.

Specialist Housing Advice

Hastings Advice CentreBHT Hastings Advice’s specialist housing advice team are able to provide free and confidential advice to people who are homeless or at risk of losing their home, suffering harassment by their landlord or living with serious disrepair.

We will listen to you to understand your current situation and wherever possible, will help you to find a solution.

We have specialist housing advisors and a housing solicitor who are very experienced in offering advice to help you resolve your problems. If needed, we can arrange an appointment with you where you can discuss your circumstances in more detail.

This service is available to residents in Hastings & Rother but you must be eligible for Legal Aid. To be eligible for Legal Aid you need to have a low income and savings.

You can check whether you are eligible by using the Government’s Eligibility Checker.

If you have mortgage arrears and you are facing eviction we may be able to help you but you will need to contact the Community Legal Advice telephone gateway on 0845 3454345 first or you can click here to contact the Community Legal Advice service online.

We will not be able to help you if you have mortgage arrears unless you have been referred to us by the Community Legal Advice telephone gateway.

How to contact the service
By telephone

03444 111444

A short assessment will be undertaken by a staff member from the Citizens Advice Bureau.

If appropriate they will make an appointment for you with a BHT specialist Housing Advisor.

01424 721458

For professionals wishing to contact BHT Hastings Advice.

Please note no assessment or appointments will be made using this number.

By email

Please click here to email the specialist housing advice team


We share a reception with the Advice & Community Hub which is open at the following times:

Monday to Friday from 9.30am4pm

We will undertake a short assessment and if appropriate will make an appointment for you with a Housing Advisor.

Write to us

BHT Hastings Advice

Advice & Community Hub

Renaissance House

London Road

St Leonards on Sea

TN37 6AN

Welfare Benefits Advice (Older People)

BHT is part of the Welfare Benefits Project which provides free advice to people on all aspects of welfare benefits.

We run a specialist service for people aged over 65. We can give advice on any welfare benefits which people might be entitled to, including Attendance Allowance, Pension Credit, Housing Benefit etc.

We can advise on eligibility for welfare benefits, assist with completing claim forms as well as appealing decisions. The service is part of the Welfare Benefits Project which is funded by the NHS and is available to anyone aged over 65 living in the Hastings & Rother area.

To find out more about the service
By telephone

01424 452610

By email

Please click here to email the Welfare Benefits Advice project

Court Duty Scheme

hastings county courtThe Court Duty Scheme provides last-minute emergency advice for people facing eviction who have an initial court possession hearing.

A specialist Housing Advisor from BHT attends the County Court in Hastings when repossession cases are being heard.

However, we would strongly recommend you contact BHT Hastings Advice as soon as you are given notice of possession by your landlord or mortgage company

This service is available to all tenants or mortgage-holders facing eviction or repossession who have a hearing listed on that day. Our Housing Adviser might be very busy on the day, so you need to arrive at court about an hour before your hearing is listed.

When you arrive, ask at the court for the BHT Housing Advisor.

Macmillan Welfare Benefits Advice Service

macmillan logoThe Macmillan Welfare Benefits Advice Service provides free and confidential welfare benefits advice for people living with cancer, their families and carers.

The service is available across East Sussex. Many people find a cancer diagnosis can bring money worries, with costs they hadn’t considered. Our Macmillan Benefits Adviser can offer specialist advice to help ease these concerns, with information on benefits and tax credits.

They will work out what financial help you could be entitled to and assist you to claim any benefits or tax credits. This service is run by a partnership between BHT and Money Advice Plus Services and funded by Macmillan.

How to contact the service
By telephone

To speak to a Macmillan Benefits Advisor please call:

01323 635989

By email

Please click here to email the Macmillan Welfare Benefits Advice Service

Write to us

Macmillan Welfare benefits Service

c/o MAPS

2nd Floor

182-184 Terminus Road


BN21 3BB

Please note that this office does not receive personal callers and is for post only.


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