Combating Homelessness, Creating Opportunities, Promoting Change

Route One

The Route One teamRoute One provides support and accommodation to 53 adults with mental health support needs within Brighton and Hove.

Our choice of accommodation is varied, and comprises a high support house with six clients, one women only house with five clients, one mixed shared house with five clients, two two-bed shared flats with four  clients, one three-bed shared flat, and 30 self-contained flats and studios.

As we are a specialist mental health provider, we work closely and effectively with various teams within Sussex Partnership NHS Foundation trust, including Forensic services and the Assertive Outreach Team.

Service aims and objectives
  1. to empower people through life skills development and goal focused support planning to enable them to manage their tenancies and to manage their mental health and wellbeing.
  2. to provide individually tailored support to 53 people with mental health and complex support needs.
  3. to work in partnership with clients to enable them to gain the skills to maintain their accommodation and to work towards greater independence and empowerment. We work within the Recovery model which focuses on all areas of life and enables clients to become fully integrated members of their community. This includes areas such as mental and physical health, social inclusion, and work and learning.
  4. to work in partnership with clients and relevant agencies/services to find suitable move on accommodation, which is appropriate to their needs and of their choice.

We understand that if clients leave Route One they will need skills, resources, confidence and resilience in order to thrive.

The service encourages clients to want more for themselves, and deliver messages which match broader societal changes whilst challenging their expectations, such as the importance of saving, not being dependent on benefits, preparing for cuts to services, and becoming IT literate.

Our support planning is focused, specific, and goal orientated, and we are also able to adapt a pace and style to suit each individual client.

Route One housesHow to apply

Contact Brighton and Hove City Council’s Housing Options Team on 01273 294400, or call the Route One office on 01273 929470 for any general enquiries and advice on referral routes.

Contact details

27-29 North Street

Brighton BN1 1EB

01273 929470

Click here to contact Route One via email


BHT Route One office is on North Street opposite the Post and Telegraph Pub and is served by all buses in Brighton and Hove.


The door to the building is brown with glass panel and has 27-29 above it.

Real Life Story

MP first became unwell in late 2001 and this along with a history of heavy alcohol use led him to several hospital admissions and convictions culminating in a period in a hospital secure unit.

Following his discharge in 2009 he moved into Dorset Gardens under the supervision of the community Forensic team where he regained his independence with the support of Route 1 staff and regular input from his care co-ordinator. MP managed very well until September 2010 when he was offered a self contained Route 1 flat. Since this time MP has continued to manage all aspects of his tenancy successfully, and participate in meaningful activities such as going to the gym.

He is now in a position where he is thinking about moving into independent accommodation and is currently saving for a deposit to rent a flat in the Private Rented Sector where he hopes to be able to regain employment and build a settled, positive future for himself. He says that Route One has helped him to see the things that he could do for himself.

When I came to Route One in July 2010 I was very depressed, they thought I might have a personality disorder. I hadn’t worked in years and I seemed to be in and out of hospitals because I felt so unstable. Since moving into Route One I felt less lonely, I liked talking to my Support Worker, it stopped me being so impulsive. I think having stable accommodation made such a difference for me.

I started a full time job at the AMEX Stadium which I love because I am a big Albion Fan. I was promoted from the food stalls into hospitality and now I work on big events, they are letting me do a Diploma in Hospitality and Management. I no longer receive Housing Benefits or DLA, I can support myself.

I am looking forward to saving money and moving to my own accommodation.

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