Supporting People with Multiple and Complex Needs
South East Project
The South East Project, working in East Sussex, is one of 12 projects across England where Big Lottery Fund investment is supporting people with complex needs.
As well as supporting people, the funding will evidence more effective and efficient ways for designing, commissioning and delivering support services for this group in the future.
The purpose of this initiative is to bring about lasting change in how services work with people with multiple and complex needs; this funding is a vehicle to help bring about that change.
The legacy of the eight year programme will be that systems and services in all three geographical areas will better meet the needs of this group.
The project is funded by the Big Lottery and led by BHT who are the overall accountable agency, and is made up of local delivery teams from different partner agencies; currently Equinox , and the Brighton Oasis Project), as well as a team of Project Consultants employed by BHT who work across Brighton & Hove, Eastbourne and Hastings.
Structure of the teams
Area Leads and Service Improvement Officers work with service users, stakeholders and funders to review and redesign systems, not just to enable access for this client group, but to provide tailored and exceptional services, support and care for this group, to enable them to live full lives and realise aspirations.
Specialist Workers work directly with a small caseload of clients, providing assertive, specialist, personalised interventions. They coordinate all services involved with each individual client and work pro-actively and creatively to ensure clients are able to navigate and access the services they need, and can remain engaged.
Project Consultants bring the benefit of lived experience of using support services and facilitate genuine service user involvement via weekly Action Group meetings in the three areas.
Volunteer Action Group members are supported to identify gaps and barriers in local systems and help to develop improvements in the way services work for people with multiple and complex needs.
How to contact the service
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St Leonard’s on Sea