Housing Services

BHT’s Housing services tenants live in our community housing in Brighton and Hastings or in our leased accommodation in Brighton, Eastbourne and Hastings.

Click here for information on BHT’s Brighton Community Housing project

Click here for information on BHT’s Hastings Community Housing project

mytenancy

Need to order or check on a repair? Want to tell us of a change to your mobile phone number or other personal details? Or view your rent statement?

Then as a BHT tenant click on the link below to be taken to your mytenancy. You’ll need your login details.

Forgotten your login details?

Call us on 01323 340018.

Please click here to visit mytenancy

Access to our leased accommodation is via the local authority Housing Department in Hastings, BHT’s Housing Access Project in Eastbourne and BHT’s Private Rented Solutions team in Brighton.

Our main aim is customer focused housing management. To do this we strive to:

  • provide excellent customer service
  • be open and honest
  • work with our partners and contractors to get it right first time

Get ready for Universal Credit

The government has started bringing in a new type of financial support called Universal Credit.

It’s for people who are out of work or on a low income and it will eventually replace many of the benefits and tax credits they’re getting at the moment.

There are things you can do now to make sure you’re ready for the changes when they affect you:

Richardson's Yard 02As a tenant you can contact us about everything to do with your tenancy.

Whether this is to report a repair, contact us about payment of rent or any problems you may have such as anti-social behaviour queries.

  • to help us get it right first time, when you call to report a repair you will be asked to describe the problem so that when we send out the contractor they have the right parts and equipment to do the repair on the first visit
  • let us know if you have regular time commitments so we can arrange our visits or those of the contractor at times convenient for you

Contact details

Call 01323 340018 to report a repair or emergency repair, make an appointment for a home visit or to discuss any issue.

Click here to email us if you have a general query or want us to call or visit you

Click here to report a repair

Click here if you are having problems paying, want a call back, or want some advice

We have an office in Eastbourne at Suite 14, Highlight House, St Leonards Road, Eastbourne, BN21 3UH

Opening hours

For office visits

Monday & Tuesday: 2pm – 4pm

Wednesday: closed

Thursday & Friday: 10am – 12noon

General opening times

Monday – Thursday: 9am – 5pm

Friday: 9am – 4.30pm

Home visits and appointments are available.

You can also contact your Housing Officer for your area:

Brighton: 01273 645486

Hastings: 01424 445354

Eastbourne: 01323 380018

Tenant involvement

If you are interested in working with us to improve services, or maybe you would like to be involved more in your local community your Housing Officer can give you more information.

To contact them directly call:

BRichardson's Yard 01righton

Jenny Bojzcuk on 01273 645486

Kate Knight on 01273 645454

Hastings

Lynn Webb on 01424 445354

Eastbourne

Louise Scott on 01323 340018
(Louise works on Mondays to Wednesdays only)

Our handypersons

We have two local handypersons; Stephen Fairchild covers Brighton, with Barry Smith covering the Hastings area.

They work in all our properties including supported housing. You may see them around or they may come about your repair.

Advice about rent & benefits

IRichardson's Yard 03f you have difficulties or questions about your rent, Housing Benefit or other Benefits call or email us straightaway.

Julie Schofield and Shirley Campbell, our Income Recovery Officers, can help you with all your benefit or rent queries.

Click here to send them an email or call 01323 340018. She will visit you at home to go through your queries

Ways to pay your rent

  • Direct Debit
  • AllPay card
  • counter payment at RBS or NatWest branches using your debit card
  • standing Order (contact us for a form)
  • online digital banking

If you do not know your unique reference number and BHT bank details contact us.

Brighton Community Housing

Brighton Community Housing

Brighton Community Housing is part of BHT’s Housing services and comprises of 79 properties made up of studio flats, and one and two bed flats.

The service provides a range of properties that are well-managed and meet the Decent Homes Standard.

How to apply

You will already be living in one of our resettelment projects to be eligible.

Contact details

For more information please call Jenny Bojzcuk on 01273 645486 or click here to email us

Hastings Community Housing

hastings view

Hastings Community Housing is part of BHT’s Housing services and comprises of 83 properties made up of one and two bed flats and some two bed houses.

The service provides a range of properties that are well-managed and meet the Decent Homes Standard.

How to apply

All referrals come from Hastings Borough Council via Sussex Home Move.

Contact details

For more information please call BHT Housing Management services on 01323 340018 or click here to email us

Real Life Story

Mr & Mrs X and their son live in a two bed house in Hastings. Between them they have various medical issues and had a long standing issue regarding dampness in their son’s bedroom.

They have had multiple visits from surveyors and housing professionals appointed by the outgoing contractors and the damp problem remained despite them following all the advice they had been given.

BHT began providing direct housing maintenance services from April 2012. We visited the family in March and discovered that the damp issue was in fact due to blocked guttering – the same problem existed in several other houses all in the same road. We quickly appointed a contractor to unblock and clean the gutters immediately resolving the problem.

A large number of the tenants affected by this problem have since spoken to BHT and Tenancy Centre staff saying how happy they are that the damp problem has gone away and they can now decorate their homes in the knowledge it won’t return.