Archives: Case Studies

Dylan

Shore House provides accommodation and 24-hour intensive support to people with a range of mental health diagnoses, and those experiencing the effects of complex trauma. To help improve the mental and physical wellbeing of our clients, we offer personalised programmes of support which include activities for clients to engage in. One client, Dylan, found that engaging in the activities offered aided their recovery and helped them open up to staff and their community. This is their story. Prior to arriving at Shore House, Dylan had experienced multiple hospitalisations and difficulties with the law. They were also estranged from their family … Read more

Josie

Having someone you can rely on to help you through difficult situations is essential to a stable environment. This is what we provide in our supported housing service in Mid Sussex. Our clients each have a dedicated support worker who helps them gain independent living skills and improve their overall wellbeing. Such stability and frequent one on one support can effect great change in our clients. This was the case for Josie who came to Mid Sussex Supported Housing following a long-standing history of severe mental health issues. This is Josie’s story. Josie is a young woman with autism who … Read more

Will

Perseverance is a trait that is present within many of our clients as well as our staff. This characteristic is particularly present in clients and staff of our Addiction Services. Clients sometimes require our support multiple times before they eventually achieve the sobriety they are aiming for. Staff equally never give up on clients and continue to champion and support them through difficult times. This conviction is best told through the story of one our clients, Will, who relapsed before returning to Addiction Services a second time.  This is Will’s story. In April 2024, Will returned to the Detox Support … Read more

Samuel

For many people, there may come a time where they hit a breaking point and can’t carry on without support. This is the case with many of our clients experiencing homelessness, who come to First Base Day Centre to seek support from our highly trained, knowledgeable and compassionate case workers. Each client who walks through our doors receives support from a dedicated case worker to help them move away from rough sleeping. This is what one of our clients, Samuel, experienced when he came to First Base. This is his story.

Abdi

Going through the process of being granted asylum in the UK can be long, arduous and draining for people who have already been through traumatic events in their country of origin. Abdi went years without representation, having registered his asylum claim in 2021. This is when our Immigration Legal Service stepped in. This is Abdi’s story.

Stan

Support for those in their old age looks different for everyone. This is why our East Sussex Floating Support Service individually tailors support to each person we serve. Stan’s case exemplifies the importance of this way of working. This is his story. Stan is a 90-year-old retired barrister who was referred to our East Sussex Floating Support Service by the NHS Community Frailty Practitioner Service, following his discharge from hospital after a fall. Stan is widowed, has a history of falls, and had recently moved into a sheltered housing scheme. However, the scheme had no floor coverings, contributing to his … Read more

Dinah

Navigating the benefits system can be incredibly difficult, which is why our staff in the East Sussex Floating Support Service are highly trained and knowledgeable about the system. This allows us to help many people across East Sussex who are struggling to access benefits and ultimately improve their quality of life. One such person is Dinah, who came to us for help accessing more financial support. This is her story. The Initial Challenge Dinah is a homeowner who lives with a variety of health conditions, including osteoarthritis, diabetes, hypertension, mobility issues, and has a history of falls. Due to having … Read more

Wendy

Wendy and her adult son, who both live with autism, were facing severe housing challenges. Wendy is the sole carer of her son, who has mobility issues, and they were living in a property that was unfit for habitation. This is Wendy’s story. Wendy’s home was in a state of severe disrepair, with frequent flooding rendering the downstairs of the house uninhabitable. The constant environmental hazards worsened the challenges for Wendy and her son, making it increasingly difficult for both to maintain any sense of stability or comfort in their living conditions. Additionally, both Wendy and her son were agoraphobic … Read more

Mia

Mia, a 75-year-old Spanish woman, was living in sheltered accommodation and had been facing significant financial difficulties for approximately five years due to an ongoing issue with her National Insurance (NI) number. This issue caused her benefits to be repeatedly stopped and reinstated, leading to substantial gaps in income. Without consistent benefits, Mia fell behind on her rent, accruing significant arrears, and was at risk of homelessness. This is her story. The Initial Challenge The root cause of the problem was an error made when Mia first registered for benefits: she was assigned the NI number of another individual with … Read more

Arwa

Homelessness is never part of anyone’s life plan and can completely derail the career path someone is on. Our Accommodation for Work project helps people whose lives have been derailed by homelessness access independent accommodation, employment and education. Arwa came to the project as an 18-year-old with the goal of becoming a dentist. However, domestic violence caused her to become homeless, and forced her to leave her dentistry apprenticeship. This is her story. Arwa lived in on the outskirts of London with her family but began experiencing domestic violence due to cultural and religious issues, which caused the relationship with … Read more

Erica

When someone experiences so many difficulties in life, it can be hard to figure out where to even start to address their situation. At Route One, our team are highly knowledgeable and skilled in helping people who have mental health and/or complex needs. Erica is a previous resident of Route One who was helped by the team to take control of her life and address the difficulties she was facing. This is her story.

Nadiya

Our Homes for Ukraine Sustainment Service not only supports Ukrainian refugees and their hosts throughout their placements, but we also support Ukrainians who want to move into the private rented sector. The housing system works completely differently in Ukraine, so many people feel lost and confused. One such person is Nadiya, who we helped find her own home after she felt ready to leave her host. Nadiya is a 40-year-old woman who was living with a host in Sussex after fleeing Ukraine due to the war. Nadiya wanted her children to come and live with her in the UK, as … Read more

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